All our orders are 100% insured by AirBoostShoes.com and Delivery Courier Company.

1. We offer a full refund or reship product if the parcel is lost or damaged. We keep an eye on every package to ensure your order every order delivered in good condition.
2. Please make sure you have check-up and agree the condition of your new shoes because if you wear shoes and it’s sign of use we are not able to proceed with return and refund as its not new anymore.
3. Shipping Policy Guarantee 3-5 weeks for delivery during COVID19 regulations, or 100% shipping cost refund if it is over 5 weeks.

We understand that it can happen, and if somehow the size of the shoe you ordered is not fit you well:

1. Almost 99.9% of our orders are sent the correct size as in the client order.

2. Client responsible for his size ordered and agreed on our terms and conditions on the checkout page.

3. In our fault, we guarantee 100% compensation for reshipping the correct size.

After you contact us, we will make a short process for a full refund via the same payment method you use to pay for the order:

1. All payments via PayPal need your personal verification by our shop manager via email.
2. We would guarantee 100% Money-Back via PayPal if you agreed to cancel your order in 24 hours.
3. Our payment policy guarantee 100% Money-Back via PayPal in case a client not respond our email in 7 working days from the payment day.