IF LOST OR DAMAGED
We offer a full refund or reship product in case the parcel is lost or damaged. We keep eye on every parcel to make sure your order is delivered in good condition.
If you were not happy with your order please contact us via email or contact us via the contact form, and we will help you with the pleasure to return and get a full refund.
IF the WRONG SIZE OF SHOES ORDERED
We understand that it can happen and if somehow the size of the shoe is too big or small, but the size of the shoes the same as in your order we have an alternative way for the refund which can take time to return order. In this case customers responsible to organize return shipping of the order to our warehouse. No worries, we always help our customers with refunds if they follow the agreed terms and conditions on checkout page.
100% MONEY BACK
After you contact us we will make a short process for a full refund via the same payment method you use to pay for the order.